🌐 Customer Service

At WaveShowcase, we are committed to delivering a smooth and premium shopping experience for our customers worldwide. Our team is available to support you before purchase, during your order journey, and after delivery.

1. 📞 How to Reach Us

We encourage you to reach out via WhatsApp or email for the fastest response.

2. 🕘 Customer Service Hours (IST – Indian Standard Time)

  • Monday – Friday: 9:00 AM – 10:00 PM
  • Saturday & Sunday: 9:00 AM – 1:00 PM

For international customers in different time zones, please allow some flexibility in reply timing.

3. 💬 Pre-Purchase & Order Support

  • Have questions about a product, size, customization, or material? Contact us via email/WhatsApp before purchase.
  • Once you confirm an order, you will receive order updates & tracking IDs via email/WhatsApp.
    • International Shipping: FedEx
    • Domestic Shipping (India): BlueDart

4. 📦 Post-Delivery Support & Warranty

  • All our products include a 1-Year Replacement Warranty for manufacturing defects (example: motor malfunction, reaction in liquid).
  • What is not covered:
    • Accidental damage, mishandling, or misuse.
  • Accidental Case: We will replace the specific damaged part at a minimal cost, however shipping charges are borne by the customer.

5. 🚚 Delivery Responsibility

  • Customers must provide a complete and accurate shipping address with reachable contact details.
  • If delivery fails due to wrong address, unreachable phone/email, or customer unavailable to accept package, WaveShowcase will not be responsible.
  • For overseas shipments:
    • If products are returned due to customer unavailability, reshipping charges must be paid by the customer.
    • Since international reshipping is heavy‑charged, we advise customers to track shipment actively.

6. ⚡ Returns & Escalation

  • If you are unhappy with your purchase, please contact us within 48 hours of delivery with details and pictures/video of the issue.
  • Our support team will rectify or resolve your issue (repair, replacement, or best possible solution).
  • If still unsatisfied, you can escalate via email with subject line “Escalation – Customer Service”.
  • We target to resolve all escalations within 7 working days.

7. 💎 Commitment to Customers

We aim to deliver not just premium décor showpieces but also trust, reliability, and care. Whether you are shopping from India or overseas, your satisfaction is our top priority.

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