🌐 Customer Service

At WaveShowcase, we are committed to delivering a smooth and premium shopping experience for our customers worldwide. Our team is available to support you before purchase, during your order journey, and after delivery.

1. 📞 How to Reach Us

We encourage you to reach out via WhatsApp or email for the fastest response.

2. 🕘 Customer Service Hours (IST – Indian Standard Time)

  • Monday – Friday: 9:00 AM – 10:00 PM
  • Saturday & Sunday: 9:00 AM – 1:00 PM

For international customers in different time zones, please allow some flexibility in reply timing.

3. 💬 Pre-Purchase & Order Support

  • Have questions about a product, size, customization, or material? Contact us via email/WhatsApp before purchase.
  • Once you confirm an order, you will receive order updates & tracking IDs via email/WhatsApp.
    • International Shipping: FedEx
    • Domestic Shipping (India): BlueDart

4. 📩 Post-Delivery Support & Warranty

  • All our products include a 1-Year Replacement Warranty for manufacturing defects (example: motor malfunction, reaction in liquid).
  • What is not covered:
    • Accidental damage, mishandling, or misuse.
  • Accidental Case: We will replace the specific damaged part at a minimal cost, however shipping charges are borne by the customer.

5. 🚚 Delivery Responsibility

  • Customers must provide a complete and accurate shipping address with reachable contact details.
  • If delivery fails due to wrong address, unreachable phone/email, or customer unavailable to accept package, WaveShowcase will not be responsible.
  • For overseas shipments:
    • If products are returned due to customer unavailability, reshipping charges must be paid by the customer.
    • Since international reshipping is heavy‑charged, we advise customers to track shipment actively.

6. ⚡ Returns & Escalation

  • If you are unhappy with your purchase, please contact us within 48 hours of delivery with details and pictures/video of the issue.
  • Our support team will rectify or resolve your issue (repair, replacement, or best possible solution).
  • If still unsatisfied, you can escalate via email with subject line “Escalation – Customer Service”.
  • We target to resolve all escalations within 7 working days.

7. 💎 Commitment to Customers

We aim to deliver not just premium dĂ©cor showpieces but also trust, reliability, and care. Whether you are shopping from India or overseas, your satisfaction is our top priority.

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