At Wave Showcase, we care deeply about your satisfaction and strive to provide products of the finest quality. Our Refund & Return Policy is designed to be transparent, customer‑first, and globally reliable.

✅ Order Cancellation
* You may cancel your order before shipping is initiated.
* In such cases, we will process a full refund to your original payment method before the item is dispatched.

✅ Returns & Exchanges
* If you face any issue with your product, simply contact us and our team will assist you.
* We primarily offer replacements/exchanges in case of issues.
* Customized or engraved machines are non‑refundable and not eligible for exchange.
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✅ Return Costs
* If a product is eligible under warranty replacement or damage claim, the item itself will be replaced free of cost.
* Shipping charges (both pickup and delivery) are the responsibility of the customer for domestic and international orders.
* Our team will assist you in arranging logistics and guide you towards the most reasonable shipping rates available.
*

✅ Damaged or Wrong Product
* If you receive a damaged product or the wrong item, we will handle the replacement entirely free of cost.
* Replacements may take some additional time due to processing logistics — we kindly ask for your patience, but rest assured, we will make it right.

✅ Refund Method
* Refunds can be processed back to your original payment method or issued as a replacement/exchange depending on your preference.

✅ Processing Time
* Orders typically ship within 7 business days (often earlier whenever possible).
* Refunds and replacements generally require up to 7 working days for processing once the product and case are reviewed.

🚫 Non‑Refundable Items
* Customized, engraved, or specially modified machines are final sale items and cannot be refunded or returned.

🌍 International Orders
* Please note that duties, import taxes, and customs fees are non‑refundable for international shipments.

📞 Customer Support
For all refund, replacement, or product‑related inquiries, please contact us:

* 📧 Email: waveshowcase.com@gmail.com
* 📞 Phone/WhatsApp: +91 8861140227
* 🏢 Address: HBR Layout 4th Block, Bengaluru, Karnataka, INDIA

✨ At WaveShowcase, we stand by our craftsmanship, our support, and our promise to resolve any issue with care and dedication.